Return & Refund Policy

Last Updated: July 7, 2026

We want you to be satisfied with your purchase. If you are not satisfied with your order, please review our Return & Refund Policy below.

This policy applies to orders shipped to customers in the United States.

Nothing in this policy limits or waives any rights or remedies that cannot legally be waived under applicable federal or state consumer-protection laws.

1. Return Period

Customers may request a return within 14 days after receiving their order.

To be eligible for a return, the item must:

• be unused and in the same condition as received;

• remain unopened, unburned, unsprayed, and sealed where applicable;

• include the original packaging, protective materials, accessories, and tags, where applicable;

• include proof of purchase or a valid order number;

• be returned in accordance with the instructions provided by our customer service team.

Items that have been opened, sprayed, burned, used, worn, washed, damaged, altered, or returned with missing packaging may not be accepted, except where the item is defective, damaged upon arrival, incorrectly supplied, or required to be accepted under applicable law.

2. Return Process

To request a return, please contact our customer service team through the contact information provided on our website.

Please include:

• your order number;

• the item or items you wish to return;

• the reason for the return;

• clear photographs if the item is damaged, defective, incorrect, leaking, or has a packaging issue.

After your return request has been reviewed and approved, we will provide return instructions and, where applicable, the return address or shipping label.

Please do not send any item back before receiving return approval.

Unauthorized returns may be delayed, refused, or returned to the sender.

Return approval does not guarantee a refund. All returned items remain subject to inspection before a refund is issued.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• the item received is defective;

• the wrong item was sent;

• the product arrived damaged;

• the product arrived leaking or otherwise unusable due to a fulfillment or shipping issue;

• we made another verified fulfillment error; or

• applicable law requires us to cover the return cost.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

We recommend using a trackable shipping service and retaining the shipping receipt and tracking information.

We are not responsible for customer returns that are lost or damaged before reaching the designated return location.

No restocking fee will be charged for an approved return unless such fee was clearly disclosed before purchase and is permitted by applicable law.

4. Refund Process

Once we receive and inspect the returned item, we will notify you whether the refund has been approved or declined.

Approved refunds will normally be issued to the original payment method used for the purchase.

We cannot normally issue a refund to a different card, account, or payment method.

After a refund has been processed, please allow additional time for your bank, credit-card company, or payment provider to post the transaction to your account.

Processing times vary by financial institution and payment provider and are outside our control.

If a refund appears overdue after we have confirmed that it was issued, please first contact your payment provider. If the issue continues, contact our customer service team with your order details.

5. Non-Returnable Items

Unless defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law, the following items are generally not eligible for return:

• items marked as final sale;

• opened, sprayed, burned, tested, or used fragrances;

• opened, burned, or used candles;

• opened or unsealed diffusers and fragrance products;

• opened or unsealed beauty or personal-care products;

• items damaged, altered, contaminated, or misused after delivery;

• products missing original packaging, seals, accessories, or applicable tags;

• gift cards;

• complimentary gifts, promotional items, or samples that were not separately purchased;

• personalized or customized products.

A preference regarding fragrance, scent strength, scent longevity, or a change of mind after a product has been opened or used does not normally qualify the product for return.

Individual fragrance perception may vary based on personal preference, environment, room size, temperature, humidity, application, and other factors.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, size, fragrance, scent, or item, please return the original eligible product and place a new order separately.

Placing a replacement order does not waive or change the eligibility requirements for the original return.

7. Incorrect, Damaged, Leaking, or Defective Items

If you receive an incorrect, damaged, leaking, broken, or defective product, please contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photographs showing:

• the outer shipping package;

• the shipping label;

• the internal protective packaging;

• the affected product; and

• the damage, defect, leakage, breakage, or incorrect item.

Please keep the affected product and all original packaging until we have completed our review.

Depending on the circumstances, product availability, and applicable law, we may offer a replacement, refund, store credit, or another appropriate remedy.

8. Product Safety, Allergies, and Adverse Reactions

Customers are responsible for reviewing product ingredients, labels, warnings, safety information, and manufacturer instructions before using a VOLUSPA product.

If you have known allergies or sensitivities, please review the applicable product information before use and consider seeking appropriate professional advice where necessary.

Stop using a product if irritation or an adverse reaction occurs.

Opened or used products are generally not returnable solely because of personal sensitivity, fragrance preference, scent preference, or dissatisfaction with fragrance perception, except where required by applicable law or where the product is defective, incorrectly supplied, or materially misrepresented.

9. Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before processing or shipment; however, cancellation cannot be guaranteed once processing has begun.

An order that has already shipped generally cannot be cancelled and must follow the return process described in this policy.

If we successfully cancel an order before shipment, any payment collected for the cancelled item or order will be refunded to the original payment method.

10. Refused and Undeliverable Packages

Packages may be returned to us because of:

• refusal of delivery;

• an incorrect or incomplete shipping address;

• unsuccessful delivery attempts;

• failure to collect the package;

• carrier restrictions; or

• unpaid applicable shipping, customs, or import charges.

Returned packages will be reviewed after they are received.

Where permitted by applicable law, original shipping costs, return shipping charges, or other direct carrier fees may be deducted from the refund when the failed delivery was caused by information or action attributable to the customer.

11. Final Sale and Promotional Items

Products specifically identified as Final Sale, Clearance, or otherwise excluded from returns at the time of purchase may not be eligible for return unless the item is defective, damaged, incorrectly supplied, or applicable law provides otherwise.

Promotional gifts, free samples, complimentary items, and other items provided at no additional charge are generally not eligible for separate refunds or returns.

If a promotional offer required a minimum purchase or included a complimentary item, returning qualifying products may affect the promotional benefit or refund amount where permitted by the terms of the applicable promotion.

12. Refund Eligibility Review

All returned products are subject to inspection.

A return may be declined if the product does not meet the eligibility requirements stated in this policy, except where applicable law requires otherwise.

If a return is declined, we may contact the customer regarding the reason and, where appropriate, provide instructions for the disposition or return of the item.

Nothing in this section limits any consumer rights or remedies that cannot legally be excluded.

13. Contact Us

If you have questions about a return, refund, cancellation, damaged product, defective item, or order issue, please contact our customer service team through the contact information provided on our website.

When contacting us regarding an existing order, please include your order number, name, and relevant product information so that we can assist you efficiently.

Thank you for shopping with us.