Shipping policy

Shipping Policy

Last Updated: July 7, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shopping experience. Please review the following shipping information before placing your order for VOLUSPA products.

1. Order Processing Time

All orders are processed after payment confirmation.

Orders are typically processed within 3–7 business days. Business days do not include weekends or public holidays. During peak seasons, promotional events, product launches, or holidays, processing times may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that an order confirmation acknowledges receipt of your order but does not mean that your order has shipped. Order processing time is separate from the estimated delivery time stated below.

2. Shipping Destinations and Delivery Time

We currently provide shipping services to customers in the United States.

Estimated delivery time:

  • United States: 15–30 business days after dispatch

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

  • the shipping destination;

  • carrier processing and transportation schedules;

  • weather conditions;

  • peak seasons and public holidays;

  • carrier delays or service interruptions;

  • incorrect or incomplete shipping information;

  • customs or security processing where applicable;

  • other circumstances outside our reasonable control.

Certain VOLUSPA products, including fragrance products, room sprays, diffusers, candles, or products containing alcohol or other regulated ingredients, may be subject to transportation or carrier restrictions.

Certain destinations, shipping services, expedited methods, parcel-forwarding addresses, or PO boxes may therefore be unavailable for particular products.

3. Shipping Fees

Shipping fees are calculated based on your order details, destination, parcel weight, dimensions, and available delivery method.

The applicable shipping fee will be displayed during checkout before payment is completed.

From time to time, we may offer free-shipping promotions or other special shipping offers. Such offers may be subject to minimum purchase requirements, eligible products, eligible destinations, or promotional periods stated with the applicable offer.

4. Order Tracking

Once your order has been shipped, tracking information will be provided by email when available.

Please allow several business days for tracking information to update after dispatch. A tracking number may initially show statuses such as “Label Created,” “Pre-Shipment,” or a similar status while the parcel is waiting for its first carrier scan.

Some delivery services or remote destinations may provide limited tracking information or fewer tracking updates.

Tracking information is provided by the applicable carrier and may not update continuously during transit.

5. Customs, Duties, and Taxes

For orders shipped within the United States, applicable sales taxes or other charges will be displayed during checkout where required.

If an order is shipped to a destination where customs duties, import taxes, brokerage fees, or other governmental charges apply, the customer may be responsible for those charges unless they are expressly collected during checkout.

Customers are responsible for complying with applicable local import requirements and regulations.

Customs authorities or other governmental agencies may inspect, hold, or delay a parcel. Such procedures are outside our reasonable control.

If a parcel is refused because applicable customs duties, taxes, or import charges are not paid, any refund will be handled according to our Refund & Return Policy and applicable law. Shipping, return, customs, and carrier charges may be deducted where legally permitted.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout, including:

  • recipient's full name;

  • street address;

  • apartment, suite, or unit number where applicable;

  • city;

  • state;

  • ZIP code;

  • telephone number where required; and

  • email address.

If incorrect or incomplete information is provided, please contact us through the contact information on our website as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delays, failed deliveries, returned parcels, or additional charges caused by incorrect or incomplete shipping information supplied by the customer, except where applicable law provides otherwise.

7. Delayed, Lost, or Damaged Packages

While we work with shipping carriers and delivery partners, unexpected delays, loss, or damage may occasionally occur.

If your parcel has not arrived within the estimated delivery timeframe, please:

  1. Review the tracking information provided by the carrier.

  2. Check with household members, neighbours, building management, or the local delivery office where applicable.

  3. Verify that the shipping address shown on your order confirmation is correct.

  4. Contact our customer service team through the contact information provided on our website.

We will work with the applicable shipping carrier to investigate delivery issues where appropriate.

Carrier investigations may require additional time. Customers may be asked to provide photographs, identification, a written statement, or other supporting information when necessary.

If a parcel arrives damaged, please contact us as soon as reasonably possible and provide clear photographs of:

  • the outer shipping packaging;

  • the shipping label;

  • the internal packaging; and

  • the damaged product.

Please do not discard the packaging until the claim has been reviewed.

Any refund, replacement, or other available remedy will be handled in accordance with our Refund & Return Policy and applicable consumer-protection law.

8. Returned or Undeliverable Packages

A parcel may be returned to us because of:

  • an incorrect or incomplete address;

  • unsuccessful delivery attempts;

  • refusal of delivery;

  • failure to collect the parcel;

  • carrier restrictions; or

  • unpaid applicable customs or import charges.

If a parcel is returned to us, we will contact you when the package has been received and inspected.

If the failed delivery resulted from incorrect information or an action attributable to the customer, reshipping fees, return shipping charges, or other applicable deductions may apply where permitted by law.

If a package is returned for reasons outside the customer's control, we will review the circumstances and determine the appropriate resolution in accordance with applicable law and our policies.

9. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate requests received before processing or shipment; however, we cannot guarantee that an order can be changed or cancelled after processing has begun.

Orders that have already shipped generally cannot be cancelled and must follow the return procedure described in our Refund & Return Policy.

10. Product-Specific Shipping Restrictions

Some VOLUSPA products may contain fragrance oils, alcohol, waxes, or other materials that are subject to carrier-specific transportation requirements.

Depending on the product and destination, certain shipping methods may not be available.

We reserve the right to restrict or cancel shipments when a carrier, destination, applicable law, or transportation regulation prevents us from safely or legally shipping a particular product.

If an order cannot be shipped for this reason after payment has been received, we will contact the customer regarding the affected item and provide an appropriate refund where applicable.

11. Delivery Estimates

All delivery timeframes stated on this Shipping Policy are estimates only.

A shipment may arrive earlier or later than the estimated timeframe due to circumstances beyond our reasonable control, including carrier delays, severe weather, transportation disruptions, public holidays, address issues, or other unforeseen events.

A delay beyond the estimated delivery period does not automatically constitute a failure to deliver.

If a shipment appears significantly delayed or lost, please contact our customer service team so that we can review the tracking information and assist with the carrier investigation where available.

12. Contact Us

If you have questions about shipping, order processing, tracking, delivery, or a shipping-related issue, please contact our customer service team through the contact information provided on our website.

When contacting us about an existing order, please include your order number, name, and relevant shipping information so that we can assist you more efficiently.

Thank you for shopping with us.